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Parcel Carrier Service Guarantees

Parcel carriers provide a wide selection of premium services. These services typically come at an equally premium price. To reinforce the value of these services, carriers offer service guarantees. Typically guarantees involve refunding transportation charges (not accessorials or surcharges) for packages that are not delivered within established time limits.

In this white paper, you will learn:

• Why parcel carriers have been backing away from service guarantees over the past several years
• Why you should not waive your rights to file service guarantee claims
• How to hold your carriers accountable for guaranteed service refunds