Customers are becoming more savvy and educated, leveraging new technology to make the best shopping decision for their immediate needs. If your company ignores the emerging climate, it risks alienating current customers, which in turn can negatively impact sales.
A recent report from Forrester identified four key areas of Order Management System (OMS) implementation required to strengthen omni-channel retail: Order Management, Customer Service, Enterprise Inventory and Fulfillment. But it takes more than OMS optimization to boost the Order Lifecycle, which encompasses every aspect of omni-channel from the moment a customer places an order to how the order is picked, shipped, paid for and delivered.
It is important to understand each stage of the Order Lifecycle before committing to omni-channel investment, whether your company needs are modest or accelerated growth is in your future.
In this white paper, you will learn the: