Join enVista at the Ecommerce Operations Summit 2019!

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Operations Summit 2019 | Booth #517

April 9 - 11, 2019 | Columbus, OH 

The Ecommerce Operations Summit provides insight and ideas to help your entire DTC operations achieve efficiencies and improved customer experiences. From warehousing and workforce management, ecommerce and contact centers, inventory and order management to payment processing; from pick, pack and ship to delivery and returns; technology, automation and systems integration, to transportation and global operations. All need to come together to create one seamless, cost efficient, customer-centric operation.

enVista Master Class Workshop: Taking Omnichannel to the Next Level

  • Date: Tuesday, April 9 | 1:00pm - 5:00pm
  • Mike Starkey, enVista
  • Panelists include: Megan Diehl (Google), Deanna Kaufman (FedEx), Jason Seemann (Abercrombie & Fitch), David Strobelt (Modell’s)

Refining the Omnichannel Model, Managing Rising Customer Expectations

Any company selling items online and through any other channel is by definition an “omni” merchant. Today’s consumers expect a convenient, consistent, seamless experience across channels. It’s up to you to figure out the complex processes and enabling technology to meet these mounting expectations, without breaking the bank in the process.

Many omnichannel retailers are still struggling with execution, including integrating disparate systems; determining strategies for profitable ship-from-store programs; and managing evolving processes, training and organizational structures. Inventory management/visibility and order sourcing continue to be challenging, affecting the mix and allocation of store and DC fulfillment.

This workshop will bring together industry experts and retail professionals successfully tackling key aspects of the omnichannel operating model, as well as operations that are less mature. Come prepared to be engaged and to take notes during this interactive, deep-dive learning experience with solid takeaways for your action plans.

This Master Class Workshop will cover:

  • Rising customer expectations and how to manage them
  • The importance of customer journey mapping
  • The impact of dynamic marketplace changes on your strategy
  • Prioritizing what’s fixable now and what’s down the road
  • Tactical best practices and profitability strategies for: ship from/to store, BOPIS, ROPIS, etc.
  • Reviewing internal structures and organizational alignment
  • Developing a sound IT roadmap that can take your company into the future
  • External partnership excellence: brands, providers, carriers, etc.

enVista Roundtables:

Conversational Commerce and the Impact on Your Operations

  • Gene Bornac, SVP of enVista's Retail Practice
  • Thursday, April 11
  • 8:00am

The Evolving Omnichannel Model

  • Mike Starkey, enVista Vice President
  • Wednesday, April 10
  • 8:00am

Visit Conference Site

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