According to leading supply chain analysts, the reverse logistics process is a critical point of customer satisfaction and competitive differentiation. Yet, it is also a common source of confusion, cost, and inefficiency for companies, especially those that approach merchandise returns as individual, disjointed transactions. Companies that proficiently and cost-effectively collect merchandise and process returns, shortening the time from return origination to resale, are uniquely positioned to enhance customer satisfaction and to significantly reduce costs.
In this white paper, you will learn: