Isaac Edwards is the National Director of Distribution for a sporting goods retailer. In this installment of the series, Isaac 's boss has requested that he evaluate labor management and performance programs for their distribution center.
Follow Isaac's story as he consults The Oracle to learn:
- How to apply the right metrics to encourage desired behavior
- The three phases of labor management programs and how to begin evaluating a new program
- Why a Labor Management System (LMS) is not necessary but can provide significant advantages
