In today’s real-time, always on, digital world, customer service expectations continue to rise. Providing excellent customer service in today's omnichannel environment is becoming more challenging and complex.
The COVID-19 era is shifting in-person buying to online buying, where smaller retailers have been forced to compete with the likes of Amazon and Walmart on price, delivery, service and ease of returns.
As the basis of competition continues to evolve, many companies are re-thinking their approach to customer relationship management (CRM). Download the eBook and discover:
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