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Tips and Best Practices for Selecting the Optimal Order Management System (OMS)

Selecting the best order management system (OMS) helps enable rapid omnichannel transformation and profitability. As you begin your OMS selection journey, there are key items to keep in mind to ensure the process is effective and beneficial from both a solution and partner point of view. While the problems and process may seem complex, the answer is simple – an OMS is necessary for omnichannel success and following the proper steps can ensure a successful system selection.

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This white paper outlines the selection process from start to finish, with a focus on the following topics:

  • Before: Preparation is Key – From identifying stakeholders to establishing goal planning, identification of the key stakeholders is the first step ahead of selecting the right OMS and implementation partner.


  • During: Work the Plan – After the RFPs have been sent to prospective vendors, it’s vital to document all interactions in real-time, as well as keeping an even and interactive viewpoint on potential providers.


  • After: Decision-making Time – Once the information has been gathered, the next step is to review and rate the prospective solutions.


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