---
title: Register for Webinar - Why The Right OMS Is Your CX Game Changer
description: Join enVista Senior Director Zach Zalowitz and guest speaker Emily Pfeiffer from Forrester in this discussion about how the right OMS is a CX game changer.
---

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# Why The Right OMS Is Your CX Game Changer

#### On-Demand Webinar

An order management system (OMS) impacts nearly all customer touch points across the order lifecycle and buyer journey. The right OMS is key to delivering a consistent, optimal customer experience (CX) across your enterprise.

Join leading omnichannel and OMS solutions provider enVista, along with featured guest Forrester, for an interactive, engaging discussion reviewing today’s customer expectations and the OMS functionality needed to deliver. Discover why the right OMS optimizes your CX and is a game changer for your brand’s customer loyalty and competitive advantage.

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### View On-Demand Webinar

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## The right OMS is a CX game changer for your customers!

Delivering the optimal CX requires a melded physical and digital shopping experience throughout the entire customer journey, driven by a modern, agile OMS.

## View this on-demand webinar featuring enVista Senior Director Zach Zalowitz and guest speaker Emily Pfeiffer from Forrester as they discuss how the right OMS:

- Manages the shipment experience
- Optimizes inventory availability
- Empowers customer care and store associates
- Enables buy, fulfill, track and return anywhere

![OMS-Mobile-Fulfillment-vj2](https://web.envistacorp.com/hs-fs/hubfs/OMS-Mobile-Fulfillment-vj2.png?width=1080&height=827&name=OMS-Mobile-Fulfillment-vj2.png "OMS-Mobile-Fulfillment-vj2")

## Featured Speakers

![Emily-1](https://web.envistacorp.com/hubfs/Emily-1.jfif "Emily-1")

**Emily Pfeiffer, Senior Analyst at Forrester**  
Emily serves digital business strategy professionals and providers with a focus on the technology that enables commerce. She is an expert in commerce, order management, and drop-shipping technologies. Emily helps providers and practitioners anticipate the strategies, technologies, and priorities that will keep them relevant and ready for what’s to come.

![Zalowitz_Zach](https://web.envistacorp.com/hs-fs/hubfs/Zalowitz_Zach.jpeg?width=150&height=150&name=Zalowitz_Zach.jpeg "Zalowitz_Zach")

**Zach Zalowitz, Sr. Director, Product Development at enVista**  
Zach is a seasoned Omnichannel advisor and consultant with experience across numerous leading technology platforms that facilitate Omnichannel Order Management, in addition to extensive operations and change management experience. Through his 12+ year career in retail he has led numerous teams through all phases of SDLC and Agile implementations.

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